Skip to content

Trouble Shooting

When the vacuum cleaner fails to work normally, the display will prompt an abnormal message. Please read the screen content and deal with the abnormal situation in accordance with the following table.

 

Air duct blocked

Check whether the dust cup, filter, HEPA filter element, connecting rod, floor brush and suction head are blocked.

 

Roller brush blocked

Check whether the roller brush is entangled or blocked by foreign objects

 

The turntable is blocked.

Check whether the mop hanger is entangled or blocked by foreign objects.

 

Low battery

please charge as soon as possible

 

The battery is exhausted

please charge as soon as possible

 

The battery is overheated

please wait for the battery temperature to be normal before continuing to use

 

Adapter error

Please use the original power adapter

 

Fault code

Please contact after-sales service for repair